Frequently Asked Questions
About Our Jewellery
What materials are used in Giada Gigi jewellery?
Our pieces are crafted from high-quality materials including 925 Sterling Silver, Titanium Steel, 304 Stainless Steel, and Alloy with gold or silver plating. Many pieces feature natural stones, zircon, cubic zirconia, and enamel accents. Each product page lists the specific materials used.
Is your jewellery hypoallergenic?
Most of our pieces are made from stainless steel or sterling silver, which are generally suitable for sensitive skin. However, we recommend checking the material details on each product page if you have specific allergies.
Will the gold plating fade over time?
With proper care, our gold-plated pieces maintain their shine beautifully. Avoid contact with water, perfume, sweat, and harsh chemicals to extend the life of the plating.
Jewellery Care
How do I take care of my Giada Gigi jewellery?
- Avoid contact with water, perfume, and sweat
- Store in a cool, dry place away from direct sunlight
- Wipe gently with a soft cloth after wearing
- Remove before swimming, bathing, or exercising
- Keep away from harsh chemicals and cleaning products
How should I store my jewellery?
Store each piece separately in a soft pouch or jewellery box to prevent scratching. Keep away from humidity and direct sunlight for best results.
Shipping
Where do you ship?
We ship across India and to select international destinations. Shipping options and rates are displayed at checkout.
How long does delivery take?
Domestic orders typically arrive within 5–7 business days. International delivery times may vary. You will receive a tracking number once your order is dispatched.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with your tracking details. You can use this to monitor your delivery status.
Returns & Exchanges
What is your return policy?
We want you to love your Giada Gigi pieces! If you're not completely satisfied, please contact us within 7 days of receiving your order. Items must be unworn, undamaged, and in their original packaging.
Can I exchange an item?
Yes! We're happy to help with exchanges. Please reach out to us with your order details and we'll guide you through the process.
What if my item arrives damaged?
We're so sorry if that happens! Please contact us immediately with photos of the damaged item and we'll make it right as quickly as possible.
Discounts & Offers
Do you offer a discount for new customers?
Yes! Use code WELCOME10 at checkout to get 10% off your first order. No minimum purchase required.
How do I apply a discount code?
Enter your discount code in the "Discount code" field at checkout and tap "Apply". The discount will be reflected in your order total.
Contact Us
How can I get in touch?
We'd love to hear from you! Reach out to us through our contact page or chat with us directly on the store. We aim to respond to all queries within 24 hours.